Cesia Alvarado

Supported high-volume food production and packaging operations, ensuring product quality and adherence to production schedules.

• Assisted in the daily production of diverse food items and pastries, contributing to a consistent output of over 500 units per day.
• Managed efficient packaging of food products, ensuring compliance with quality standards and timely dispatch.
• Maintained a clean and organized production environment, adhering to strict health and safety regulations.
• Collaborated with the production team to streamline workflows, reducing preparation time by 10% through optimized task allocation.

Managed diverse roles in a fast-paced restaurant environment, ensuring efficient kitchen operations, seamless customer service, and accurate financial transactions.

• Executed multifaceted kitchen tasks, including food preparation and pastry assistance, contributing to a 15% increase in daily production efficiency.
• Provided excellent table service as a waitress, enhancing customer satisfaction and contributing to positive dining experiences.
• Managed cash register operations and reconciled daily transactions with 100% accuracy, minimizing discrepancies and supporting financial integrity.
• Collaborated effectively with kitchen and front-of-house teams to maintain high standards of hygiene and operational flow.

Drove customer acquisition and managed client relations in the field, expanding market reach for delivery services.

• Successfully onboarded an average of 20 new delivery partners per month, significantly expanding the service network.
• Provided direct field support and resolved customer inquiries, maintaining a high level of client satisfaction.
• Identified and captured new market prospects, contributing to a 10% increase in regional service coverage.
• Conducted market outreach and promotional activities to build brand awareness and user adoption.

Provided comprehensive customer support and managed client accounts for an insurance agency, ensuring high satisfaction and retention.

• Managed a portfolio of over 100 client accounts, resolving inquiries and providing policy information accurately.
• Implemented effective client follow-up strategies, leading to a 5% increase in client retention rates.
• Processed customer requests and complaints efficiently, improving service delivery times by 15%.
• Maintained detailed customer records and updated client information in the CRM system.

Maintained high standards of cleanliness and guest comfort in a hospitality setting.

• Ensured meticulous cleaning and preparation of guest rooms, meeting strict hygiene protocols.
• Managed inventory of cleaning supplies and amenities, optimizing resource utilization.
• Contributed to positive guest experiences by maintaining a pristine and welcoming environment.

Provided administrative support for plaza operations, ensuring smooth daily functioning and organized record-keeping.

• Assisted with daily administrative tasks, including document management and scheduling, improving office efficiency.
• Supported coordination of plaza events and tenant communications, contributing to a well-managed environment.
• Managed incoming and outgoing correspondence, ensuring timely and accurate information flow.

Delivered personalized customer service and managed sales transactions for a retail store, enhancing the shopping experience.

• Provided attentive customer service, assisting clients with product selection and inquiries, resulting in positive feedback.
• Processed sales transactions accurately using POS systems, handling cash and card payments.
• Maintained organized product displays and managed inventory, contributing to an appealing store environment.

Managed cash and card transactions efficiently in a bakery setting, ensuring accurate financial processing and customer satisfaction.

• Processed an average of 100+ customer transactions daily with high accuracy, minimizing errors.
• Handled cash, credit, and debit card payments, and managed daily till reconciliation.
• Provided friendly and efficient service to customers, enhancing their overall bakery experience.